Fleet Consultants Corner: Avoiding Internal Resistance
Following the installation of a new system, it can be hard to set about the practicalities of working towards your Return on Investment (ROI) objectives. You know what they are, but how exactly do you achieve them?
New means change and, depending on the culture of your organisation in terms of routines, rituals and attitudes, it’s likely you will need to reduce the level of internal resistance by applying a strategic level of focus to facilitate adaptation and engagement.
Working with your supplier to develop bespoke implementation and incentive programmes is an effective way of harnessing an internal culture of acceptance.
In Bus and Coach organisations where there are many drivers, there are also many ways to expedite a positive attitude towards new systems, including driver monitoring systems. Using data analysis to spark friendly competition is often an effective practice. There are many ways in which this can be achieved. Creating interactive leaderboards and driver competitions allows individuals to benchmark their driving performance against that of their peers, which often yields desirable results.
Good communication and positive interactions steered by a well-executed programme really allows fleet managers to get the most out of their business investment, not only to meet their current objectives but to continually enhance fleet performance.