Call Us    0121 717 5360 Request a demo

Fleet Consultants Corner: What it is to be a customer trainer

2015-09-13

When I get assigned to a customer, one of the first things I do is to find out what each person taking part in the training uses the system for. Are they users of live or historical tracking? Do they look at driving behaviour, or are they extracting information to create customised reports?

Lesley Blog

Once I have an understanding of each user’s objectives, it allows me to determine which functionalities they need to be trained on and in how much depth. In small companies this is a fairly straightforward process. In larger organisations where users are spread out across different sites, however, this activity requires careful project management. Our smallest customers have only one or two users whereas our biggest customers have up to one or two thousand! The latter of course requires extensive support from both the fleet consultancy and project management teams.

Having worked in this role for some time, it’s always interesting to see the different ways in which different organisations use our system and the tasks they need to complete as a result of utilising telematics data.

At MiX, we deliver well-rounded training programmes comprising presentations, demonstrations and, importantly, interactive sessions. We teach customers, allowing them to use the system under our guidance, so that they can quickly and independently learn how to complete tasks and extract the information they need. Often before leaving a customer visit, I like to deliver a mini quiz to ensure they have learnt the essentials and will be able to use the system effectively once I have left.

In addition to face-to-face visits, MiX Telematics also runs regular online webinars. These are really useful as refresher courses or for users who are interested in using new functionality.

Working as a MiX customer trainer is a great role. I really enjoy helping people to learn and acquire new skills. And, as an added bonus, it provides me with great job satisfaction.

My advice to telematics users is to make the most of the functionality you have available. The information a fully comprehensive solution like MiX’s can offer is endless. We have the ability to read so much information from a vehicle and it’s fascinating to see how different customers use that information to create business gains – whether they’re around cost savings, efficiency enhancements, safety measures or general business development.

Case Studies

At any given time, our customers are enhancing their safety, lowering their risk, becoming more profitable or reducing their impact on the environment.

Downloads

Find and download our solution brochures and product flyers here. Browse through our brochures to see how our solutions' features and benefits meet your business requirements.

  • Guide: Positive driver behaviour
  • Guide: Improved driver behaviour in Europe
  • Guide: Making the case for a telematics solution
  • Guide: 6 Steps to improving vehicle utilisation
  • Guide: Building trust
  • Guide: The value of fleet consultancy
  • Guide: Step by step how to save fuel
Where to buy

Channel Partners search

You can purchase MiX Telematics solutions through our trusted Channel Partners.

Find one here

Contact Us


For more information on our solutions, please complete the form below.


 

Contact Us


For more information on our solutions, please complete the form below.

Address

For New Business Enquiries
6180 Knights Court, Solihull Parkway
Birmingham Business Park
Birmingham, B37 7YB
United Kingdom
Tel: 0121 717 5360
For Customer Support
39-40 Cherry Orchard North
Kembrey Park
Swindon, SN2 8UH
United Kingdom
Tel: +44 179 350 0100

For New Business Enquiries

6180 Knights Court, Solihull Parkway
Birmingham Business Park
Birmingham, B37 7YB
United Kingdom
Tel: 0121 717 5360

For Customer Support

39-40 Cherry Orchard North
Kembrey Park
Swindon, SN2 8UH
United Kingdom
Tel: +44 179 350 0100

Subscribe to our newsletter





Follow us on