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Integrated intelligence

2016-03-08

When it comes to using technology to benefit its customers, Go North East unquestionably operates at the leading-edge.

If you saw Route One magazine's recent and detailed review of the systems employed by Go North East (GNE) to meet the service-levels demanded by its passengers and the Traffic Commissioners, you will have an appreciation of the complexity of modern bus operations.

But despite the mind-boggling array of high-tech armoury at GNE's disposal, the objective is simple; to deliver the best possible customer experience.

Combining technology solutions, and sharing the intelligence they provide between the various departments within the business, enables GNE to adopt a pro-active approach, solving operational issues as and when they occur. The ability to organise detours, reallocate resources and control headway on the fly is now part of the routine for GNE's managers. As is the capability to obtain advance warning of potential, and most likely expensive, vehicle failures.

MiX Telematics plays a key role within the GNE technology platform in two ways; firstly by providing evidential data in the event of an accident where, for example, details of road and engine speed at the precise time of the incident are recorded, and secondly by delivering advance warning of possible mechanical failures. Here, the MiX Telematics solution monitors the CAN-bus and sends email alerts should any pre-set parameters be exceeded.

These are just two of the ways in which MiX Telematics systems can add value to any transport operation. By working closely with the customer, MiX Telematics' consultants develop customised solutions to meet specific operational needs.

But as the management team of GNE are at pains to point out, this is not technology for technology's sake. Rather, it is about service improvement, enhancing the customer experience and, ultimately, positively influencing the bottom line.

Case Studies

At any given time, our customers are enhancing their safety, lowering their risk, becoming more profitable or reducing their impact on the environment.

Downloads

Find and download our solution brochures and product flyers here. Browse through our brochures to see how our solutions' features and benefits meet your business requirements.

  • Guide: Positive driver behaviour
  • Guide: Improved driver behaviour in Europe
  • Guide: Making the case for a telematics solution
  • Guide: 6 Steps to improving vehicle utilisation
  • Guide: Building trust
  • Guide: The value of fleet consultancy
  • Guide: Step by step how to save fuel
Where to buy

Channel Partners search

You can purchase MiX Telematics solutions through our trusted Channel Partners.

Find one here

Contact Us


For more information on our solutions, please complete the form below.


 

Contact Us


For more information on our solutions, please complete the form below.

Address

For New Business Enquiries
6180 Knights Court, Solihull Parkway
Birmingham Business Park
Birmingham, B37 7YB
United Kingdom
Tel: 0121 717 5360
For Customer Support
39-40 Cherry Orchard North
Kembrey Park
Swindon, SN2 8UH
United Kingdom
Tel: +44 179 350 0100

For New Business Enquiries

6180 Knights Court, Solihull Parkway
Birmingham Business Park
Birmingham, B37 7YB
United Kingdom
Tel: 0121 717 5360

For Customer Support

39-40 Cherry Orchard North
Kembrey Park
Swindon, SN2 8UH
United Kingdom
Tel: +44 179 350 0100

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