Fleet Consultants Corner: Personalised and Logistical Mobilisation
Getting up and running with a new telematics solution can be a big project and, in all cases, requires carefully planned project management. Often when considering the adoption of telematics or even re-implementation, our customers’ key concerns are around installation timeframes and vehicle downtime. With this considered, it is our primary objective to facilitate minimal disruption to their day-to-day business activities.
My first contact with a customer when initialising implementation is to establish the required deliverables, including project reporting requirements and communication protocols. From there I create a project initiation document, identifying measures of quality and Key Performance Indicators (KPIs) that will be put in place. Then, working alongside the customer, we finalise personalised and logistical mobilisation plans to best suit their execution desirables.
Within the mobilisation process, we begin to involve personnel from other areas of the organisation including logistics, training and technical support. Detail is key, so making sure we act with care and precision with our customers’ vehicles is a deeply embedded organisational value.
Once the installation is complete, we maintain regular contact with the customer and continue to hold regular board meetings to ensure the best level of customer satisfaction is retained.
Within our business, fleet consultancy is a very personal function and extremely important in helping customers achieve their desired return on investment results. All members of our team are recruited specifically around their excellent soft skills: the capability to communicate with individuals from all areas of diverse business types, a resilient work ethic, positive attitude, outstanding communication skills, problem-solving capabilities, adaptability and the ability to work under pressure. This level of experience ensures that we are able to guarantee seamless, impressive and fast implementations in all fleet sizes.
Cliff has over 20 years of experience within the telematics industry. He is qualified as a PRINCE2 Practitioner (Project Manager) and has used his extensive technical experience in the implementation of MiX Telematics’s fleet management systems for many high-profile customers in the UK, other countries in Europe and beyond.