The Value of Fleet Consultancy
Evaluating, implementing, training and achieving
Getting up and running with a new telematics solution can be a big project, and to do it successfully requires careful planning and project management.
Sure you can implement a telematics solution on your own but what is the true value of choosing a supplier who can offer fleet consultancy support every step of the way?
Step 1: Proof of concept
We all know the benefits that a telematics system is said to deliver: improved fuel economy, a reduction in vehicle emissions, fuel-efficient driving, and improved safety standards. But how can you be sure those benefits are achievable before taking the plunge and investing in a long-term contract with a telematics provider?
A Proof of Concept trial period, is often a good place to start. Some suppliers with fleet consultancy services can offer this to demonstrate how and where their solution can create benefits. It is designed to understand your expectations in detail and then to set our realistic targets to be achieved over a set time frame.
Usually baseline data is collected by individual vehicle and vehicle type and then key areas for improvement are identified and approached by facilitating a variety of tactical methods.
Step 2: Implementation
Installation time frames and vehicle downtime is always a cause for concern when weighing up the benefits of fitting telematics to your fleet.
A fleet consultant’s first step will be to work with you to establish the required deliverables, including project reporting requirements and communication protocols.
They will provide you with a project initiation document that identifies measures of quality and Key Performance Indicators (KPIs) in addition to a personalised and logistical mobilisation plan to best suit your execution desirables.
Step 3: Customer training
Once up and running with your new solution it is important to train your team to use the system.
It is important to establish what each person in your team will be using the system for. For example are they users of live or historical tracking? Do they look at driving behaviour, or are they extracting information to create customised reports?
A fleet consultant will help you to work with your team and understand each user’s objectives to determine the functionalities they need to be trained on and in how much depth. In small companies this can be a fairly straightforward process, however in larger organisations where users are spread out across different sites, this activity requires careful project management.
It important to note that different organisations use telematics in different ways depending on their specific requirements. Using a fleet consultant can help you to use your data effectively and meet your objectives over a shorter period of time.
Step 4: Avoiding internal resistance
Often with a new system, it can be hard to set about the practicalities of working towards your return on investment objectives.
You've successfully implemented the solution, your users know how to use the software but how do you get your drivers on board?
New means change and, depending on the culture of your organisation in terms of routines, rituals and attitudes, it’s likely you will need to reduce the level of internal resistance by applying a strategic level of focus to facilitate adaptation and engagement.
Working with a fleet consultant to develop bespoke implementation and incentive programmes is a positive and effective way of harnessing an internal culture of acceptance.
Fleet consultants have extensive experience working with many types of drivers and are professionals in finding ways to expedite a positive attitude towards new technology, such as driver monitoring devices.
Using data analysis they can spark friendly competition and create interactive leader boards that allow individual drivers to benchmark their performance against that of their peers.
Good communication and positive interactions steered by a well-executed programme really allows fleet managers to get the most out of their business investment, not only to meet their current objectives but to continually enhance fleet performance.
Fleet consultancy every step of the way
It is clear that fleet consultancy has its place in each step of the telematics implementation process. It is a very personal function and extremely important in helping customers to achieve their desired return on investment results.
Their services include well-rounded training programmes comprising presentations, demonstrations and, importantly, interactive sessions. Fleet consultants can teach customers how to use a new system so they can quickly learn how to complete tasks and extract data independently. They have extensive experience in implementing driver engagement programmes aimed at reducing internal resistance and overall can help you use your data for business gains – whether they’re around cost savings, efficiency enhancements, safety measures or general business development.
All of MiX Telematics fleet consultants are recruited specifically around their excellent soft skills: the capability to communicate with individuals from all areas of diverse business types, a resilient work ethic, positive attitude, outstanding communication skills, problem-solving capabilities, adaptability and the ability to work under pressure. This level of experience ensures that we are able to guarantee seamless, impressive and fast implementations in all fleet sizes.